FAQs

Hand Paint / Denim Care

  • Wash in cold water, short cycle and tumble dry or hang to dry for best results.

  • Never use bleach

  • Wash inside out 

  • Only wash when needed, denim will naturally fade when washed

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Shipping & Delivery

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The time frame for order delivery is divided into two parts:

• Processing time: Order verification, production, quality check and packaging. Manufacturing time will take 7-10 business days for your custom made items. •

 

Standard shipping times within the U.S will take between 5 to 15 business days depending on the item purchased. Deliveries outside of the U.S. usually takes about 14 - 25 business days. This adds up to a total time of 2 - 4 weeks within the U.S. and 3 - 5 weeks outside the U.S.

 

Returns & Refunds


Divi9 Designs  offers a 45 day return policy from ship date, undamaged with original packaging of all printed items.  All handpainted items or custom items are FINAL SALE.  Email us at divi9designs@gmail.com with your order number, purchaser name, contact name/email and reason for return. **We do not accept returns after 45 days of the ship date.**

If you believe items were damaged during the shipping process, please contact us within 5 days and we will work to resolve your issue. Please include a picture of the damaged item for faster resolution.

To be eligible for a return, your item must be unused and in the original packaging. Please do not send your purchase back without contacting us for a return confirmation.

Shipping costs for returning an item must be handled by the customer. Shipping costs are non-refundable.