FAQs

Hand Paint / Denim Care

• Wash in cold water, short cycle and tumble dry or hang to dry for best results.

• Never use bleach

• Wash inside out 

• Only wash when needed, denim will naturally fade when washed

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Shipping & Delivery

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The time frame for order delivery is divided into two parts:

• Processing time: Order verification, production, quality check and packaging. Manufacturing time will take 7-10 business days for your custom made items. •

 

Standard shipping times within the U.S will take between 5 to 15 business days depending on the item purchased. Deliveries outside of the U.S. usually takes about 14 - 25 business days. This adds up to a total time of 2 - 4 weeks within the U.S. and 3 - 5 weeks outside the U.S.

 

Returns & Refunds

Divi9 Designs  offers a 45 day return policy from ship date, undamaged with original packaging of all printed items.  All handpainted items or custom items are FINAL SALE.  Email us at with your order number, purchaser name, contact name/email and reason for return. **We do not accept returns after 45 days of the ship date.**

If you believe items were damaged during the shipping process, please contact us within 5 days and we will work to resolve your issue. Please include a picture of the damaged item for faster resolution.

To be eligible for a return, your item must be unused and in the original packaging. Please do not send your purchase back without contacting us for a return confirmation.

Shipping costs for returning an item must be handled by the customer. Shipping costs are non-refundable.